Summary: Installs equipment in designated locations in a safe and courteous manner and in accordance with established standards and procedures.

Essential Duties and Responsibilities: 

• Delivering on company goals and objectives.
• Perform preparations for sales and repairs on VGT’s (Video Gaming Terminals) keeping in accordance with the Illinois Gaming Board and company standards.
• Ensure proper operations of the VGT’s via diagnostic tests, software settings, and functional testing.
• Install/Service Light & Wonder equipment in accordance with customer and company specifications on-site at Gaming Establishments throughout the state.
• Adhere to established workmanship standards, policies, and procedures of field service.
• Perform rebuild and repairs of customer equipment brought into the service department.
• Maintain a neat and orderly work environment (customer site, office/workshop, etc.).
• Follow proper safety procedures (vehicle safety, loading games, ladder use, and electricity).
• Ensures all tools and equipment used by the employee are kept in proper, safe, and working condition.
• Communicate effectively through all forms of writing, i.e. reports, logs, email.
• Seek out information to become proficient in updates to the product line.
• Review customer issues with management and other technicians to find patterns in failures or solutions.
• Eventually perform troubleshooting and assistance thought the Betson VGT service Hotline.
• Occasional loading and unloading of gaming equipment between truck and staging areas.
• Perform other duties as assigned.

Qualifications: 

• Must be at least 21 years of age.
• Ability to obtain and maintain gaming licenses as required.
• Must have and maintain a valid driver’s license.
• Must be able to lift and carry 50 lbs. on a regular basis for short distances.
• Previous experience in Amusement service preferred, but not required.
• Transport heavy equipment using proper moving devices.
• Demonstrate safe and proper use of hand tools and power tools.
• Demonstrate basic knowledge of PC operation, and security risks relating to PC operation.
• Demonstrate basic Microsoft Office skills (Outlook, Word, Excel, and Power Point).
• Ability to read and understand Light & Wonder schematics and service manuals.
• With limited or no supervision, be able to prepare conversion projects or installations.
• Ability to maintain good customer relations, both internally and externally.
• Basic knowledge of electricity, electronics, and mechanics of gaming type devices.
• Basic knowledge of current Light & Wonder gaming devices to the assembly level.
• Basic understanding of network communication, and network troubleshooting.
• Ability to perform basic troubleshooting techniques in isolating and correcting problems down to an assembly level.
• Ability to work with others to accomplish business objectives.
• Good interpersonal and communication skills (written and oral).
• Good customer service skills.
• Good problem-solving skills.
• Potential travel requirements may include overnight stays.

Compensation and Benefits:

• Competitive rate; commensurate with experience.
• Incentive paid for overnight installations.
• Casual work environment.
• Paid Holiday, Vacation and Sick.
• Medical, Dental, Vision, FSA, 401(k) with match, and numerous other benefit options available.

Equal Employment Opportunity Statement

H. Betti Industries, Inc, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.